A Systematic Approach to Reducing Churn

Understanding the core drivers of churn and how to reduce them will lead to a dramatic improvement in your business, resulting in happier customers, higher morale, and greater results.

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The knowledge and learnings included in this presentation come from many years of operating and investing in companies. Through these experiences we have observed what causes churn, and provide a playbook for systematically attacking the root causes.

A systematic approach to reducing churn from David Stein